Frequently Asked Questions 💡
Delivery & returns 📦
Delivery times
Items shipped with standard delivery will be delivered in mainland France within 3 to 4 working days.
Please note that delivery times for international orders may vary depending on the destination country.
Delivery rates in France
Home delivery costs €4.90
Delivery to a relay point costs €2.90
🎁 Good to know: delivery to a relay point is free for purchases over €45!
International shipping rates
Overseas shipping costs vary depending on the destination country of your order. These costs will be calculated at the time of order, just before you proceed to payment.
Returns and Refunds
You have the option to initiate a return within 14 days of receiving your order, provided that the products are unused. To do this, please contact our customer service at hello@lespetitsprodiges.com with your order number.
Our team will explain the return process to you.
The Products
Need specific information about a product? Check the section at the bottom of the corresponding product page, where we have answered many questions!
Want to know the brand's story? Go here!
Where do your products come from?
100% of our products are made in France! Some little wonders are designed in Brittany, others on the French Riviera...
Are your products healthy?
Health is at the heart of our concerns. Our products are developed with short and transparent formulas, up to 100% natural origin. A healthy option with no secrets for your well-being.
Are your products eco-designed?
Eco-responsibility is one of the three fundamental pillars of our brand. Our packaging is plastic-free, made from biodegradable cardboard or infinitely recyclable aluminum. We also prioritize local production, 100% French.
Sponsorship
Give €10 and get €15 back!
Do you want to refer a friend or relative?
If you are already a customer, you can offer €10 to a friend (and you will receive €15 in return once they have made a purchase). To do this, go to the dedicated page here
Are you a godson?
Once your friend has sponsored you:
- You will receive an email.
- Click on the sponsorship link included to be redirected to our site.
- Wait for a small pop-up window to appear, generating a code.
- Use this code when paying for your order!
Please note, your code is valid from 35€ of purchase.
You're all set! 🙂
Resell us
Loyalty Program
What is the Prödigieux Club?
At Les Petits Prodiges, every purchase earns you rewards!
🥰 From your first purchase, you join our Prodigious Club.
💰 You automatically receive 1 point for every euro spent.
🥈Accumulate your points to reach different tiers.
🎁 With each new tier reached, you receive a gift to thank you for your loyalty!
What are the prizes to be won?
The Prödigieux Club offers you many advantages! Accumulate points, progress through the tiers and receive a multitude of gifts:
🥉From 100 to 250 points, you get the Bronze Prödigieux: a free 30ml Coconut Magic Balm
🥈From 250 to 500 points, you get the Silver Prödigieux: a €20 voucher for purchases of €25 or more.
🥇From 500 to 850 points, you get the Gold Prödigieux: -25% off your next order.
🏅+ 850 points, you get the Platinum Prödigieux: free shipping for life!
How can I check my points balance?
To enjoy the benefits of our club, subscribing to our newsletter is required.
With each new order, we will inform you of the number of points accumulated via email.
Additionally, with each new tier reached, you will also receive an email containing your reward!
The subscription
Addicted to one of our products? To make sure you never run out of your favorite, subscribe!
How does it work?
- I go to my favorite product's product page
- I select "Subscribe"
- I choose the shipping frequency
- I enjoy my product at a reduced price (-10%)
What are the benefits?
- You'll never run out of your favorite product in your bathroom!
- You get 10% off your products
- You can cancel whenever you want and modify your subscription in 1 click!
How do I manage or suspend my subscription?
Go to your customer account to manage all the details of your subscription ✨ The subscription is non-binding, modifiable, and cancellable at any time.
Where to find us?
You can find all our products on our e-shop: www.lespetitsprodiges.com
Alternatively, we are present at retailers throughout France and even in a few locations abroad. You can find us at Monoprix and many other stores.
View all our points of sale on our website here
Contact
Still have questions? We'd love to help! Please email us at hello@lespetitsprodiges.com and we will get back to you within 72 hours.